CONTACT

Ask me anything via the ''Contact'' button. You can use this for information on orders that are currently being processed, custom requests or any general enquiries. Please remember, the more information you give us the better we can reply.

ENQUIRIES

As I am a busy self employed creator, my company is web based. Enquiry's will be replied to via email as soon as possible, normally within 48 hours.

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© 2023 by Unique's Co.

SHIPPING POLICY

Deliver times are estimated, the advertised delivery time are not guaranteed.

The majority of our order are delivered within 7 working days to mainland UK, although some items will take longer, please note all items that take longer have this noted at the top of the products description.

Orders are normally sent via DHL / UK Mail and tracking / delivery notifications will be sent to the email and / or text message that were provided when making your order. If you do not leave sufficient email or telephone details tracking will not be received this way.

If you wish for your delivery to be left with a neighbour or in a safe place, please mention this is in checkout (under ''Add a note'' button). Delivery safe place requests are at the customers risk, Unique's Co. holds no responsibility if you wish for your delivery to be left without a signature.

RETURN POLICY

Returns accepted for items damaged during delivery transit or if faulty within 28 days of purchase date.

For returned items that were advertised as ‘Made To Order’ or any items that have had cable shortened there will be a 25% re-stock fee.

If products are returned without the included light bulbs there will be a 15% refund reduction, or the advertised cost.

Please note that the customer is responsible to cover the direct cost of returning orders.

It is highly unlikely but if you have any product faults, please feel free to contact us for a solution, do NOT attempt to dismantle products yourself, this will void possible returns.

PAYMENT METHOD

We accept payment via PayPal and all major credit / debit cards, if you wish to pay via bank transfer please request via email at: uniques.co.tr@gmail.com or via the contact us form.

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